Privacy Policy

This policy explains how Poocraft handles personal data collected through this website. Poocraft is a B2B technology provider. The website presents our platform to operators and partners. It is not a gambling service and it does not register players.

Personal data of players that is processed on the platform on behalf of an operator is governed by our agreement with that operator and by the operator's own privacy notice, not by this policy.

We collect personal data in three situations.

• When you send a contact or demo request: your name, company, business e-mail address, country, your message, and the options you select about your project, such as the solution you are interested in, your project stage and your timeline.
• When you give consent on a form: the time of your consent and the version of this policy that applied.
• When a form is submitted: the browser's user-agent string and a salted hash of the IP address. The raw IP address is not stored with your request. We use these to detect abuse and limit automated submissions.

We do not ask for, and you should not send us, sensitive personal data or any data about players.

We use the data you send us to:

• reply to your enquiry and arrange a demonstration;
• keep a record of our conversation with your company;
• protect the forms and the website against abuse;
• meet legal obligations that apply to us.

We do not sell personal data, and we do not use your enquiry to build advertising profiles.

Where data protection law requires a legal basis, we rely on your consent, which you give when you submit a form, and on our legitimate interest in answering business enquiries and keeping the website secure. You can withdraw consent at any time; this does not affect processing that took place before the withdrawal.

The website uses only the storage it needs to work. Your cookie choice is kept in your browser's local storage under the key poocraft.consent. A session cookie exists only for Poocraft staff signing in to the administration area. Details are in the Cookie Policy.

Analytics runs only after you choose to accept it in the cookie banner. If you choose essential only, or make no choice, no analytics is loaded. You can change your choice at any time through Cookie Settings in the footer.

We share personal data with service providers that host the website and deliver e-mail for us. They act on our instructions and may not use the data for their own purposes. We may also disclose data where the law requires it.

If data is processed in a country other than yours, we apply the safeguards that the applicable law requires for such transfers.

We keep enquiry data for as long as it is needed to handle your request and any business relationship that follows, and delete or anonymise it when it is no longer needed. Retention periods are set per category of data and are available on request.

Depending on where you are, you may have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data deleted;
• restrict or object to certain processing;
• receive your data in a portable format;
• withdraw consent;
• lodge a complaint with your data protection authority.

To exercise a right, write to [email protected]. We may need to confirm your identity before acting on a request.

We protect the data you send us with technical and organisational measures appropriate to the risk, including encrypted transport, restricted access to the administration area and audit logging of administrative actions.

We update this policy when the website or our practices change. Material changes are reflected in the version recorded with new form submissions.

Questions about this policy or about your data can be sent to [email protected].